Terms of Service

1. Agreement to these terms

These terms are a contract between you and DeskLink Ltd, trading as DeskLink AI ("we", "us"). By creating an account, subscribing, or using LeadInbox, you accept them. If you do not accept them, do not use the service.

DeskLink Ltd is registered in England and Wales under company number 17076467. You can verify this on the Companies House register.

If you accept these terms for a company, you confirm you have authority to bind it, and "you" means that company.

2. Eligibility

You must be at least 18 and legally able to enter a contract. LeadInbox is sold for business use. You must not use it if sanctions or export controls prohibit us from supplying you.

3. The service

LeadInbox connects messaging and email accounts that you own or are authorised to use — WhatsApp, LinkedIn, Instagram, Messenger, Telegram, X (Twitter), Gmail, Outlook, IMAP email — through our integration provider, Unipile. It syncs those conversations into a single inbox, stores contacts and a sales pipeline, sends replies back out through the connected channels, and offers optional AI features.

We improve and change the product over time. We may add, alter or withdraw features. If we withdraw something significant that you rely on, we will give reasonable notice.

4. Account registration and security

Give accurate registration details and keep them current. You are responsible for everything that happens under your account, including actions by your team members and anyone you invite.

Keep your credentials and sign-in codes confidential. Tell us promptly at contact@desklink.ai if you suspect unauthorised access.

5. Plans, billing and renewal

Starter is $24 per month or $240 per year and includes 2 connected accounts. Growth is $59 per month or $590 per year and includes 5 connected accounts. Extra connected accounts are $10 per month or $100 per year each. Annual billing works out at roughly two months free.

• Fees are charged in advance at the start of each billing period through our payment processor, Stripe.
• Subscriptions renew automatically for a further period of the same length until cancelled.
• Upgrades, downgrades and added account slots are prorated against the remaining part of the current period.
• If a payment fails, we may retry it and may suspend access until the balance is settled.

Cancellation and refunds are covered by our Refund & Cancellation Policy, which forms part of these terms.

6. Price changes

We may change our prices. We will give you at least 30 days' notice by email before a change applies to your subscription, and it will take effect from your next renewal. If you do not accept the new price, cancel before that renewal.

7. Taxes

Prices are exclusive of VAT and any other applicable sales or withholding taxes, which are added where required by law. You are responsible for taxes arising from your own use of the service, other than taxes on our income.

8. Connected channels are your responsibility

This is the most important obligation in these terms. You may only connect accounts you own or are expressly authorised to operate.

Each platform sets its own rules. WhatsApp, LinkedIn, Instagram, Messenger, Telegram, X and your email provider each have terms of service and policies that restrict things like bulk outreach, automated or unsolicited messaging, account sharing and automation of the interface. Those rules apply to you directly. You must read and follow them.

• You are responsible for the content, timing and volume of everything sent from your connected accounts through LeadInbox.
• You must have a lawful basis and any required consent to contact the people you message, and you must comply with direct-marketing and data-protection law, including PECR, the UK GDPR and the EU GDPR where they apply to you.
• A platform may restrict, rate-limit, suspend or permanently ban your account for breaching its rules. That is a matter between you and that platform. We are not responsible for it, and it does not entitle you to a refund.

9. Acceptable use

You must not use LeadInbox to:

• send spam, unsolicited bulk messages, or any outreach that breaches anti-spam or direct-marketing law;
• send unlawful, defamatory, harassing, deceptive, obscene or infringing content, or content that impersonates someone else;
• scrape, harvest or bulk-collect contact data from any platform, or upload contact lists you have no right to use;
• attempt to breach or test our security, access another customer's workspace, or interfere with the service or its infrastructure;
• reverse engineer, decompile or copy the software, or use it to build a competing product;
• resell, sublicense or share access outside the users covered by your subscription, or exceed your plan's account limits by circumventing controls;
• use automated means to place unreasonable load on the service or on our API.

We may investigate suspected breaches and take action under section 15.

10. Your data and the licence you grant us

As between you and us, you own the data you bring into or create in LeadInbox: your messages, contacts, pipeline records, templates and notes. We claim no ownership of it.

You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display and process that data strictly to operate, secure and support the service for you, including through the subprocessors listed in our Privacy Policy. The licence lasts as long as we hold the data and ends when it is deleted.

We do not use the content of your inboxes for advertising or to train our own models. You can export or delete your data at any time.

We own the LeadInbox software, brand and documentation. These terms grant you a limited, revocable, non-transferable right to use the service during your subscription, and nothing more.

11. Third-party services

LeadInbox depends on services we do not control — Unipile, the messaging platforms and email providers themselves, Stripe, and our hosting providers. Those services can change their APIs, impose new limits, deprecate features, or become unavailable, sometimes without notice.

If a channel changes or breaks in a way that limits or ends an integration, we will do what we reasonably can to adapt, but we cannot guarantee continued support for any particular channel and we are not liable for a third party's acts, outages or decisions.

12. AI features

AI lead scoring, conversation insights, reply suggestions and stage suggestions are optional and run only on an AI provider API key that you connect yourself — Anthropic, OpenAI or Google. We do not resell AI usage. Your use of that provider is governed by your own agreement with them, and you are responsible for the cost and for their terms.

AI output is suggestive only. It can be wrong, incomplete, out-of-date or misleading. It is not legal, financial or professional advice. A human must review every suggestion before it is sent, and you remain fully responsible for anything sent from your connected accounts. Scores and stage suggestions are estimates and should not be the sole basis of a business decision.

13. Availability and support

We aim to keep LeadInbox available and will use reasonable efforts to do so, but we do not offer a guaranteed uptime level or service credits. The service may be unavailable for planned maintenance, emergency fixes, or reasons outside our control, including third-party outages.

Support is provided by email at contact@desklink.ai during normal business hours.

14. Suspension and termination

You may cancel at any time under the Refund & Cancellation Policy.

We may suspend or terminate your account if you breach these terms, if your payment fails and stays unpaid, if your use threatens the security or stability of the service, or if we are required to do so by law or by a platform we depend on. Where it is reasonable and lawful to do so, we will warn you first and give you a chance to fix the problem.

On termination your right to use the service ends. We will make your data available for export for a reasonable period, after which it is deleted in line with our Privacy Policy. Sections 10, 15, 16, 17, 19 and 20 survive termination.

15. Disclaimers

The service is provided "as is" and "as available". To the extent the law allows, we exclude all implied warranties, including fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that every message will sync or send successfully — delivery ultimately depends on the connected platform.

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer, your statutory rights are unaffected.

16. Limitation of liability

Neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business or goodwill, or loss or corruption of data, however caused.

Our total aggregate liability arising out of or in connection with these terms and the service, whether in contract, tort (including negligence) or otherwise, is limited to the total fees you paid us in the twelve months immediately before the event giving rise to the claim.

17. Indemnity

You will indemnify us against claims, losses, damages and reasonable costs arising from your use of the service in breach of these terms, from the content you send through connected channels, from your breach of a platform's rules, or from your handling of your contacts' personal data.

18. Changes to these terms

We may update these terms. The date at the top shows the current version. For material changes we will give notice by email or in the app before they take effect. Continuing to use the service after that date means you accept the new terms; if you do not, cancel your subscription.

19. General

These terms, together with the Privacy Policy and the Refund & Cancellation Policy, are the entire agreement between us about the service. You may not assign them without our consent; we may assign them to a group company or to a buyer of the business. If any clause is unenforceable, the rest stands. A delay in enforcing a right does not waive it. No third party has rights under these terms under the Contracts (Rights of Third Parties) Act 1999.

20. Governing law and jurisdiction

These terms and any dispute arising out of them, including non-contractual disputes, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK or EEA, you keep the benefit of any mandatory protections of your home country.

21. Contact

Questions about these terms? Email contact@desklink.ai or write to us: